Receiving Packages in Denmark

Tips for Receiving a Package in Copenhagen

Here are two key tips to keep in mind when you are expecting a package in the mail:

  • Make sure the sender of the package always lists your Danish phone number and your email in the contact information, as that is what the local courier will use to communicate with you should they need to
  • Keep an eye out for texts and emails from the courier. If they are in Danish, use Google Translate to read them. If they send you texts or emails, it is because they are important, so do not ignore them. Call the courier’s customer service if you are in doubt about what the text says

Writing Your Address

Double check that you/the sender write your address in the correct format, and always include your room number.

Example:

  • Building name (if applicable i.e. Nimbus Kollegium)
  • Your name
  • Street address, number, and floor
  • Room number
  • Zip code and city
  • Denmark

If you leave out any of this information, you risk that your packages may return to sender.

How Danish Customs Work

When you buy something online from outside the EU or receive a package sent from the U.S., the value of the package and its contents determine whether Danish customs charges you with a tax. To find details about this, refer to the official Danish tax website here (in English).

Which courier should you choose?

Various couriers deliver packages in Denmark and Copenhagen. While you may recognize some of them from the U.S., others may be new to you. It is not always possible to choose who delivers your package. However, students have had smooth experiences with PostNord, the Danish equivalent to U.S. Postal Services.

Did you miss a delivery?

Many of these couriers have local pick up locations where they will leave your package if you are not home to sign for it. However, FedEx does not have any local pick up locations, so if you miss a delivery, you may have to go to one of their distribution locations, such as Kastrup, to pick it up.

Pick up locations vary. Sometimes you can pick up a package in your local supermarket, a kiosk, or 7-Eleven. Other times, you have to go to a post office (which may be based at your local supermarket). Some couriers use pakkebokse (package pick up boxes) where they text you a PIN that you need to retrieve your package.

Example of a text from PostNord, regarding pick up in a pakkebokse:

Example of a text from PostNord, regarding pick up in a supermarket or kiosk:

Receiving Info About Package Pickup

If you missed a delivery, you receive information from the courier on how to locate/pick up your package.

PostNord, for example, leaves you a paper note in your mailbox telling you where you can pick up your package. Some couriers might send you a text or email with this information, while others give you the option of choosing a pickup location if you know you will not be home when they plan on delivering. For example, if you receive a delivery from UPS, UPSInfoNotice might give you the option of choosing a different delivery day or having your package shipped to a UPS Access Point where you can pick it up instead.

Can I have medication shipped?

No, it is illegal to have medication shipped to Denmark from the U.S. If you do so, the medication will be confiscated by the authorities.

Read more about taking medication to Denmark here

Can I have packages sent to DIS?

No. However, if you are receiving important legal documents (like a passport or credit cards) it is possible to make an exemption and have it sent to DIS.

Contact the Student Life Information Desk or email studentaffairs@dis.dk for more information about having your package sent to DIS.