How to File an Insurance Claim

How to claim insurance, DIS Summer

How to File an Insurance Claim

There are several forms to fill out and steps to take when filing an insurance claim. Review the necessary steps below, should you find yourself in the situation of theft or damaged property or if you have medical expenses.

Medical Expenses

Watch our tutorial for steps to take to claim medical insurance and then see specific instructions below on steps you should take.

To complete a claim, scan and email the following information to cbp@er.dk and copy either insurance@dis.dk or insurance@disstockholm.se on the email:

  1. A completed interactive insurance claim form:
    Download Medical Expense Form (pdf)
    Download sample form (pdf)
  2. A digital copy of the original receipt(s) from your doctor’s visit(s)/hospital visit(s) and/or prescriptions.

Theft or Damage

Watch our tutorial for steps to take if your property is stolen and then see specific instructions below on steps you should take.

To complete an insurance claim, email the following information to cbp@er.dk and copy either insurance@dis.dk or insurance@disstockholm.se on the email:

  1. A completed interactive insurance claim form:
    Download Household Contents and Baggage Form (pdf)
    Download sample form (pdf)
  2. A digital copy of either the original receipt, a bank/credit card statement, or some proof of purchase.
  3. A screenshot or image of the final confirmation page of the filed police report you submitted.

Police reports must be filed in the country of the incident. Not every country enables you to file a police report online, so be sure to look into a country’s specific rules should an incident occur

NOTE: for a stolen bike, you’ll first need to contact the company you rented the bike from before filing your police report. You will most likely be asked to pay the value of the bike upfront, which is what you may then file an insurance claim for. The rental company will provide you with a receipt for the total expense of the bike. This receipt should state:

  1. The bike’s registration number
  2. The bike’s brand

NOTE: For claims within Sweden, you can file online on Sweden’s police website. Remember to take a screenshot of the finished report. You will need to include this in the email with your insurance claim. You will not receive an email or mail confirmation from the police!

The report will ask you for the name of your insurance company. Select unknown.

Police reports for the loss of theft of identity documents (i.e. Passport) must be filed in person at a local police station.

NOTE: For claims within Denmark, you can file online on Denmark’s police website. Remember to take a screenshot of the finished report. You will need to include this in the email with your insurance claim. You will not receive an email or mail confirmation from the police!

The report will ask you for the name of your insurance company. Select ukendt (unknown).

Police reports for the loss of theft of identity documents (i.e. Passport, residency permit) must be filed in person at a local police station. The closest police station to DIS can be found in Copenhagen Central Station.

FAQ

Q/ I need a loan to replace stolen items. Can DIS help me?

A/ Talk to the DIS Stockholm Housing & Student Affairs office (1E-411) or the DIS Copenhagen Accounting office (Vestergade 5.37) during business hours. They can provide you with an interest-free loan.

Q/ How long will it take to process a claim?

A/ It generally takes four to six weeks to review a claim. You will be informed by email regarding the status of your claim as soon as it has been processed.

Q/ What if I am back in the U.S. after my claim is approved?

A/ DIS will email you to confirm where you would like the money sent, then send you a check in U.S. dollars or wire the money to your bank account.

Q/ Can I file my claim once I’m back in the U.S.?

A/Yes, as long as the incident happened while you were a student at DIS, the claim can still be filed once you return to the U.S.

Q/ Can I file the insurance claim in person?

A/ No, all insurance claims are submitted online via email per the above instructions.

Q/ Do I need proof of purchase?

A/ Yes, proof of purchase must be provided for every item you wish to claim for reimbursement. A picture of an emailed receipt, a physical receipt, or a picture of a line in a bank statement are considered sufficient.

Q/ What if I damage something that belongs to someone else?

A/Ask them to submit the claim to their own insurance. If their insurance doesn’t cover the full cost or rejects the claim, ask them to provide you with this documentation to submit following the processes outlined for property claims above. The insurance company cannot accept insurance claims from someone other than the insured student.