Billing FAQs

Billing information FAQ

Q / When and how will I be invoiced? / Why haven’t I received an invoice?

A / You will be invoiced via email approximately six to eight weeks prior to the DIS arrival date for your term of attendance (four to six weeks for summer sessions).

If you have not received an invoice then review the following:

  • If your school is one of our partner institutions, DIS may have an agreement to invoice your school directly. To confirm this, please contact us at the DIS North American Office at (800) 247-3477.
  • Please check the junk mail filters on your email account to allow invoices from @dis.dk accounts to be received.
  • Check your personal information in Student Registration and verify you entered your email address correctly.

Q / Why did I receive an invoice when I thought my school was paying?

A / Invoices are issued based on the specific billing agreements we have with institutions. Many of our partner institutions will cover the Comprehensive Tuition fee, but request their students be responsible for paying the Comprehensive Housing fee and the Danish/Swedish Visa fee to DIS directly. If you received an invoice or payment reminder for any of these fees, then it is most likely a result of this type of billing arrangement with your school.

If you still have questions, please contact your school or the DIS North American Office at (800) 247-3477.

Q / When is full payment due?

A / Full payment is due 30 days from the date your invoice was issued. If your invoice was issued within 30 days of the official program arrival date, then payment is due no later than the arrival date.

Q / Is there a payment plan?/What if I am paying with Financial Aid and it isn’t disbursed by the due date?

A / We do not typically offer payment plans due to the amount of expense incurred on your behalf prior to your arrival. Classroom spots are reserved, study tour travel arrangements are booked, housing placements are committed to/rented, etc.

If you cannot pay your total amount due by the due date because you are expecting financial aid, then upon receiving your invoice via email please reply with the total amount of aid you’re expecting and the exact date(s) of disbursement and we will update your account with that information. Those funds will not be expected until after the disbursement date(s).

Anything not covered by your aid is still due by the due date. The same applies to funds being received as a result of bank or personal loans.

If you are unable to pay the total amount due by the due date and are not receiving financial aid, contact Mary Malone at mmalone@umn.edu with the exact specifics of your situation.

In exceptional cases, written permission by DIS to postpone part of the payment may be arranged.

Payment of all fees must take place by the end of Arrival Workshop or you will be dismissed from the program.

Q / Can I use Veteran’s Benefits/GI Bill funds to pay my DIS program fees?

A/ DIS welcomes and encourages veterans to study abroad, and if you or someone in your family has veterans benefits you may be able to use those financial resources to support your time abroad. Use of your benefits depends both on the details of the specific benefit and the details of your specific situation. DIS is not a VA-approved foreign school and we do not meet the requirements to be approved. (Find the U.S. Department of Veterans Affairs Directory here.) As a result, the VA will not pay DIS directly and the only way to utilize VA benefits would be from your home school. DIS recommends that you start by talking to your study abroad office and the person who normally certifies your enrollment on your home campus (e.g. veteran’s center or registrar’s office) to understand how study abroad, through DIS or another program, will impact your eligibility for VA benefits. In many, but not all cases, if a student is enrolled for the term of study abroad on their home campus for credits toward their degree and billed for study abroad through their home campus, VA benefits can be used. For more information, review this Post 9/11 GI Bill benefits fact sheet from VA.

Q / Can I use 529 plan funds to pay my DIS program fees?

A/ DIS will accept payment from any source on behalf of the student, and former DIS students/parents have successfully used 529 plan funds to pay for the DIS program in the past. We recommend the student/parent check with the plan administrators regarding what qualifies as an eligible institution under their plan. Often it is a question of accreditation. Though DIS is not an accredited U.S. institution, a student’s DIS courses will be accredited in accordance with U.S. standards – by either their home institution acting as the School of Record for its students, or by the University of Minnesota, which acts as the DIS School of Record for students from those institutions that cannot accept the DIS Final Grade Report as documentation of credit earned abroad. Check with your plan administrators and provide them with this information, and hopefully, that will be all they need to authorize the use of 529 funds for your DIS program fees. If you have any additional questions please contact the DIS North American Office at 800-247-3477 or by emailing naofinance@dis.dk.

Q / How do I pay/what payment types are acceptable?

A / Program fees payments are accepted only via electronic transfer, wire transfer, or by check in USD ONLY. Credit card payments are not accepted for Comprehensive Tuition or Housing fees.

For specific payment information and step-by-step instructions, find the Billing Information page here.

Q / What is the DIS Refund Policy regarding the cancellation of my semester or summer session at DIS?

A / Find information on the Cancellation and Change Fees page.

Q / How do I sign up for and pay for Optional Study Tours and DIScovery Trips?

A / Optional Study Tours and DIScovery Trips fill on a first-come, first-served basis. We recommend registering as soon as possible. Full payment is due at the time you sign up.

To sign up for Optional Study Tours:

  1. Login to Student Registration
  2. Register for the elective course that is connected to the study tour
  3. Under Optional Steps on your Student Registration home page, click Sign up for Optional Study Tours and DIScovery Trips 
  4. Choose the Optional Study Tour you wish to sign up for*
  5. Follow the directions to make full payment for the trip

To sign up for DIScovery Trips:

  1. Login to Student Registration
  2. Under Optional Steps, click Sign up for Optional Study Tours and DIScovery Trips 
  3. Choose the DIScovery Trip for which you wish to sign up*
  4. Follow the payment directions to make full payment for trip

*NOTE: If you have already chosen a tour or trip that has conflicting travel dates, the system will prevent you from signing up for tour/trip you are currently attempting to sign up for.

Q / What if I am experiencing payment issues or my school should be paying for my study tour?

A / Email the Study Tours Department at studytours@dis.dk and explain what school you go to, what study tour you wish to sign up for, and why you are unable to make the full payment. The Study Tours Department looks at queries on a case-by-case basis to decide what the payment process will be.